No internal IT team
Outsource support, administration and day-to-day technology ownership to one partner.
IT Support & Consultancy
Managed IT Support
Gain the capability of a dependable IT function without having to assemble every skill and system in-house.
- Structured helpdesk
- Proactive monitoring
- Security-first administration
Included in the service
Clear deliverables, shaped around your requirements
Proactive IT management, user support and technology oversight for growing organisations.
- Remote helpdesk
- Monitoring and patch management
- Microsoft 365 administration
- Endpoint and identity security
- Backup oversight
- Regular service reporting
Who it is for
Designed for real operating environments
We adapt the delivery model to your internal capability, pace of change and commercial priorities.
Overstretched IT managers
Add helpdesk capacity, monitoring and specialist escalation without permanent hiring.
Security-conscious firms
Bring identity, endpoint, backup and patching disciplines into normal support.
Pricing
Managed support with predictable annual pricing
Three service levels cover co-managed support, fully managed IT and project-inclusive delivery.
Co-managed
Nova Assist
Infrastructure support and cover for an existing IT function.
£250
per user / year
- Core infrastructure support
- NOC monitoring
- Holiday cover allowance
- Minimum 25 users
Most popularRecommended
Nova Essentials
Complete day-to-day IT support for SMEs.
£500
per user / year
- User and device helpdesk
- Endpoint and infrastructure monitoring
- New-user setup
- Minimum 5 users
Project-led
Nova Infinity
Full support with agreed technology projects included.
£800
per user / year
- Fully managed IT support
- Unlimited agreed-scope projects
- Strategic technology planning
- Minimum 25 users
Prices are per user, per year and exclude VAT. Final scope depends on your users, sites, infrastructure and required service hours.
Core capabilities
What we handle in practice
Specific expertise and implementation support—not a generic advisory checklist.
User support
A structured helpdesk for faults, access requests and day-to-day questions.
Proactive maintenance
Monitoring, patching and routine reviews designed to prevent avoidable disruption.
Device management
Consistent setup, policies and lifecycle support for business devices.
Technology oversight
Documentation, supplier coordination and practical planning beyond individual tickets.
Our approach
A clear path from need to outcome
Defined stages keep decisions visible and make progress easier to manage.
- 01
Discovery and audit
We document your environment, users, suppliers and immediate risks.
- 02
Onboarding
Support tools, access controls and escalation routes are put in place carefully.
- 03
Proactive care
We support users and maintain systems against an agreed service scope.
- 04
Roadmap
Reviews turn recurring issues and business plans into prioritised improvements.
Common questions
Useful answers before we start
Can you replace or complement an internal IT team?
Both models are possible. We can act as your outsourced IT function or provide additional capacity and specialist support.
What happens during onboarding?
We agree scope, document the environment, establish secure access and prioritise urgent risks before moving into normal support.
Ready when you are
Let’s Make Your Business Work Smarter
Whether you need stronger systems, better financial oversight, bespoke software or specialist business immigration support, Novawize can help you move forward with confidence.