Hybrid teams
Provide consistent technical help to people working from home, offices and client sites.
IT Support & Consultancy
Remote IT Support
Give office, home and mobile workers a straightforward route to technical help without waiting for an on-site visit.
- Secure remote assistance
- UK-wide coverage
- Clear escalation route
Included in the service
Clear deliverables, shaped around your requirements
Fast, secure remote assistance for users and devices wherever your team works.
- Remote helpdesk access
- Desktop and application troubleshooting
- Microsoft 365 support
- User access support
- Device health guidance
- Incident documentation and escalation
Who it is for
Designed for real operating environments
We adapt the delivery model to your internal capability, pace of change and commercial priorities.
Distributed businesses
Use one support process across UK locations without waiting for every issue to become a site visit.
Small organisations
Gain responsive troubleshooting and Microsoft 365 administration without a full internal helpdesk.
Pricing
Remote support within a managed IT plan
Remote helpdesk is included within our annual IT support packages, with on-site and project options available when required.
Co-managed
Nova Assist
Remote infrastructure expertise for an existing IT team.
£250
per user / year
- Core system escalation
- NOC monitoring
- Holiday-cover allowance
- Minimum 25 users
Most popularRecommended
Nova Essentials
Remote-first end-user and device support.
£500
per user / year
- User helpdesk
- Microsoft 365 support
- Proactive endpoint monitoring
- Minimum 5 users
Projects included
Nova Infinity
Remote support plus an active improvement roadmap.
£800
per user / year
- Everything in Essentials
- Agreed-scope projects
- Strategic oversight
- Minimum 25 users
Prices are per user, per year and exclude VAT. Final scope is confirmed after reviewing devices, applications and support hours.
Core capabilities
What we handle in practice
Specific expertise and implementation support—not a generic advisory checklist.
Remote troubleshooting
Diagnose and resolve common software, access, email and device issues securely.
Hybrid-work support
Help for users across home, office and mobile working environments.
Account assistance
Support for password, MFA, permissions and Microsoft 365 access issues.
Escalation when needed
Clear handover to specialist or on-site support when a remote fix is not appropriate.
Our approach
A clear path from need to outcome
Defined stages keep decisions visible and make progress easier to manage.
- 01
Log
The user reports the issue through the agreed support route.
- 02
Triage
We assess urgency, impact and the safest route to resolution.
- 03
Resolve
An engineer works with the user and records actions taken.
- 04
Follow through
Unresolved dependencies are escalated and recurring patterns are reviewed.
Common questions
Useful answers before we start
Is remote support secure?
Remote access is only used with an agreed support process and appropriate authentication, permissions and user awareness.
What if the issue cannot be fixed remotely?
We explain the next step and can coordinate an on-site visit, hardware repair or relevant third-party supplier.
Ready when you are
Let’s Make Your Business Work Smarter
Whether you need stronger systems, better financial oversight, bespoke software or specialist business immigration support, Novawize can help you move forward with confidence.