Privacy policy

This notice covers visitors to novawize.co.uk and people who contact Novawize about its services. It explains the handling of website enquiries, business communications and information needed to run the website.

For a client engagement, the written agreement identifies the responsible service provider and any additional privacy information relevant to that work. This notice does not replace information about the handling of accounting records, identity evidence, employee data or a regulated immigration case.

Email [email protected], telephone 01733 834248, or write to Privacy enquiries, Novawize, 285A Lincoln Road, Peterborough, PE1 4NP. Tell us what you need help with; you do not have to use a particular form.

Please do not include passwords, identity documents or confidential case files in an initial message. If evidence is needed, we will explain an appropriate way to provide it.

Information usually comes directly from you or from your browser when you visit. A colleague may contact us on your organisation’s behalf. We do not ask for special-category information or criminal-offence information in the public enquiry form.

Form fields marked as required are needed to submit that form. You can instead use our email or telephone contact. Without enough information to understand and respond to a request, we may be unable to help.

• Contact and enquiry details: your name, email address, telephone number, optional organisation name, service or package of interest, and the message you send.
• Correspondence: information you give us by email, telephone or WhatsApp, and records of our replies and your requests.
• Technical information: IP address, browser/device details, requested pages and security or error information processed when the website is delivered or protected from misuse.
• Service-area information: a city you select or provide. For location-based navigation, Cloudflare supplies an approximate network location; it is not GPS location. We use it to match a published service location, or the nearest covered location within 50 km. This calculation happens on our server using GeoNames city-centre data, without sending your location to GeoNames or storing it in a location cookie.
• Website administration: authorised administrators’ account details and security/session records.

We do not use a website enquiry as permission for unrelated marketing. If a future activity relies on consent, we will explain the choice separately and how to withdraw it. The enquiry process does not make solely automated decisions that have legal or similarly significant effects on you.

Access is limited to people and suppliers who need information for the relevant purpose. Website enquiries are delivered through Resend to our business mailbox and may be held in the website’s enquiry-management system. Hosting, database, email and security providers support this process; the public website uses Cloudflare for delivery and protection.

Where a matter needs a separate professional provider, we will explain the referral and relevant information-sharing arrangements. Contacting us about immigration does not itself authorise unrestricted sharing of your documents with a partner.

Information may also need to be disclosed to professional advisers, regulators or public authorities where legally required or necessary to handle a claim. We do not sell website enquiry information. If you choose WhatsApp or another external service, that provider also handles information under its own privacy terms.

Technology suppliers may process information in the United States or other countries outside the UK, including through their support teams and subprocessors. Using a UK website does not mean that all processing takes place in the UK.

A restricted transfer needs a permitted UK transfer mechanism. Depending on the provider and processing, this may be UK adequacy regulations or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, together with the required assessment. Contact us for details of the arrangements relevant to your information and how to obtain a copy of applicable safeguards.

Retention depends on the purpose and the information involved. For enquiries, the relevant factors include whether we are still responding, whether an engagement follows, and whether information is needed for a complaint or legal claim. Client records may have different statutory or professional requirements, which should be explained in the relevant service privacy information.

Security records are assessed according to the need to detect and investigate misuse. Browser-storage durations are listed in the cookie policy. Please contact us for the retention criteria or period that applies to a particular record. Closing an enquiry does not necessarily delete every email or backup copy immediately.

Depending on the circumstances, you can request access to your personal information, correction, erasure, restriction of processing or a portable copy. These rights have conditions and exceptions; for example, information may need to be retained to meet a legal duty.

If processing relies on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of earlier processing. Contact us using the details above. We may need proportionate information to verify identity or clarify a request. We normally respond to rights requests within one month; where the law permits an extension or pause, we will explain it.

Tell us if you think your information has been handled incorrectly. We will acknowledge a data protection complaint within 30 days, make appropriate enquiries without undue delay and explain the outcome.

You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Our process does not prevent you from exercising that right.

The revision date helps you identify this version. Material changes to the way information is used will be explained through an updated notice and, where appropriate, a more direct communication before the new use begins.