How to raise a concern
Contact details and the named complaints lead will be published once the responsible legal entities are confirmed. Please include your contact details, the service concerned and the outcome you are seeking.
Client care
Complaints Procedure
We aim to provide responsive, professional service. If something has gone wrong, please tell us so the responsible service provider can review it fairly and promptly.
Independent escalation
Where a service is regulated, the relevant engagement terms will explain any right to refer the matter to the applicable regulator or professional body.