Customer-facing teams
Route sales, bookings and support calls to the right person without delay.
IT Support & Consultancy
VoIP & Cloud Telephony
Modernise business calling with a cloud-based service designed around how customers reach you and how your team works.
- Unlimited UK calls
- Number porting managed
- Desk, mobile and browser apps
Included in the service
Clear deliverables, shaped around your requirements
Flexible business phone systems that keep office, mobile and remote teams connected.
- Call-flow design
- Business number porting
- Extensions and ring groups
- Auto-attendant and voicemail
- Device and application setup
- User guidance and ongoing support
Who it is for
Designed for real operating environments
We adapt the delivery model to your internal capability, pace of change and commercial priorities.
Hybrid businesses
Keep one professional number across office, home and mobile working.
Multi-branch operations
Centralise extensions, opening hours, queues and reporting across locations.
Pricing
Simple per-seat VoIP pricing
All plans include unlimited UK calls and licensing for up to two devices per user.
Starter
Basic
Essential cloud calling for sole traders and small offices.
£11.99
per user / month
- Unlimited UK calls
- Ring groups and time conditions
- Two devices per user
- Optional voicemail, IVR and recording
Most popularRecommended
Classic
Smarter call routing and automation for growing teams.
£15.99
per user / month
- Voicemail and auto-attendant
- Follow Me and day/night mode
- Optional announcements and call parking
- Ongoing configuration support
Full suite
Enterprise
Advanced controls, analytics and integrations for service-led teams.
£20.99
per user / month
- Custom announcements and music
- Roles and reporting dashboard
- CRM integration options
- Premium onboarding
High volume
Call Centre
Deep routing and integration for larger or call-intensive operations.
Custom
bespoke quote
- 20–200+ seats
- Advanced IVR and queue flows
- API and CRM integrations
- Custom onboarding and SLA
Prices exclude VAT, compatible devices, premium-rate and international calls. Number-porting eligibility is confirmed before order.
Core capabilities
What we handle in practice
Specific expertise and implementation support—not a generic advisory checklist.
Call routing
Ring groups, menus, schedules and overflow routes shaped around your business hours.
Work from anywhere
Use compatible desk phones, mobile apps and desktop software across locations.
Number migration
Planned number porting and cutover support to minimise disruption.
Reporting and integration
Call visibility and appropriate connections with Microsoft Teams or business systems.
Our approach
A clear path from need to outcome
Defined stages keep decisions visible and make progress easier to manage.
- 01
Review
We map current numbers, call volumes, teams and customer journeys.
- 02
Design
We create a clear call flow and agree devices, licences and migration steps.
- 03
Migrate
Numbers, users and routing are configured, tested and moved in a controlled window.
- 04
Optimise
We refine routing and reporting as your requirements evolve.
Common questions
Useful answers before we start
Can we keep our existing telephone numbers?
In most cases numbers can be ported. We confirm eligibility and plan the transfer before any change is made.
Can VoIP work with Microsoft Teams?
Yes, where appropriate. We can assess Teams calling and other integration options against your licences and workflow.
Ready when you are
Let’s Make Your Business Work Smarter
Whether you need stronger systems, better financial oversight, bespoke software or specialist business immigration support, Novawize can help you move forward with confidence.