Terms of business

Website descriptions help you understand the services available. They are general information, not an individual assessment, a binding quotation or professional advice for your circumstances.

Before accepting an engagement, the responsible provider and customer agree written terms. These should identify the contracting parties, scope, deliverables, fees, payment arrangements, dependencies and any relevant regulatory status. Sending a form, requesting a consultation or viewing a package does not itself create a paid contract.

The written agreement records what is included and excluded, who supplies information or access, and any agreed milestones or acceptance criteria. Timelines depend on those responsibilities and on third-party services where relevant.

Changes to scope, price or timing should be explained and agreed before the additional work is undertaken. Tell the responsible provider promptly if your requirements, records or circumstances change. Provide accurate information and only material you are entitled to share.

Published package prices are subject to their stated scope and conditions. Your quotation confirms applicable VAT, licences, third-party charges, travel, recurring costs and any other agreed fees. A starting price is not a commitment to deliver an unspecified project for that amount.

Before a consumer is bound, the total price including applicable taxes, or the method of calculation where it cannot reasonably be calculated in advance, must be explained. Payment dates, deposits and any continuing subscription or renewal terms belong in the written agreement.

Services are to be performed with reasonable care and skill. The written scope identifies the work being undertaken and any agreed support arrangements.

Outcomes controlled by a third party cannot be guaranteed. These include search rankings, tax authority decisions, visa or sponsor-licence decisions and uninterrupted availability of external platforms. Such limitations do not remove responsibility for the standard of the work we agree to perform.

For business customers, cancellation, notice periods and payment for completed work are governed by the agreed contract and applicable law. Contact the provider as soon as you need to pause or stop work.

If you are acting as a consumer and enter an eligible service contract at a distance or away from business premises, you normally have 14 days from the day after the contract is made to cancel without giving a reason. Applicable exceptions and required cancellation information must be explained before you are bound.

If you expressly request a service to start during that period, a proportionate charge for work supplied may be due when you cancel, where the legal conditions are met. The cancellation right is lost after full performance only where the required consent and acknowledgement were obtained. Separate rules can apply to digital content.

To notify us of cancellation, email [email protected] or write to our contact address with your name, the service, the agreement date and a clear statement that you wish to cancel. You may use any cancellation form provided with your agreement, but do not have to use a particular form.

The engagement should explain confidentiality responsibilities and the permitted use of customer information. Where a provider processes personal data on your behalf, appropriate data-processing terms must be agreed for that work.

Software, website and creative projects should expressly identify ownership, licences, third-party components, payment conditions, access and handover arrangements. Ownership of every component should not be assumed from a package description. Do not share passwords or sensitive client records through the initial public enquiry form.

Any limitation of liability must be set out in the written agreement and comply with applicable law. Nothing here excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything that cannot lawfully be excluded.

The agreement should identify applicable law and dispute arrangements. Mandatory consumer protections and any right to use the courts available to you under applicable law are preserved. These website terms are not intended to create an exclusive court requirement for every UK customer.

Raise a concern as soon as you can so that the responsible provider can investigate. Our complaints page explains how to contact us and when an external route may be relevant. It does not prevent you from using a statutory remedy or obtaining independent advice.