Growing SMEs
A dependable technology function without the overhead of building a full internal team.
IT Support & Consultancy
IT Support Peterborough
Keep your team productive with practical support from people who understand your users, systems and commercial priorities.
- Peterborough-based support
- Remote and on-site help
- Microsoft 365 expertise
Included in the service
Clear deliverables, shaped around your requirements
Responsive remote and on-site IT support for organisations in Peterborough and across the UK.
- User and device support
- Microsoft 365 administration
- Network and connectivity troubleshooting
- New starter and leaver support
- Supplier coordination
- IT documentation and recommendations
Who it is for
Designed for real operating environments
We adapt the delivery model to your internal capability, pace of change and commercial priorities.
In-house IT teams
Additional engineering capacity, infrastructure monitoring and planned holiday cover.
Multi-site organisations
One support route for users, devices and core systems across different locations.
Pricing
Straightforward IT support plans
Choose a defined support level and scale it with your team. We confirm the environment, service hours and SLA before contract.
For in-house IT
Nova Assist
Infrastructure support and cover for organisations with an internal IT lead.
£250
per user / year
- Server and core infrastructure support
- Proactive NOC monitoring
- Up to 25 days holiday cover
- Minimum 25 users
Most popularRecommended
Nova Essentials
A fully managed IT service for organisations without internal IT resource.
£500
per user / year
- End-user, device and software support
- Infrastructure and endpoint monitoring
- New-user device setup included
- Minimum 5 users
Projects included
Nova Infinity
Managed support plus ongoing project delivery for ambitious teams.
£800
per user / year
- Everything in Nova Essentials
- Unlimited projects within agreed scope
- Technology roadmap support
- Minimum 25 users
Prices are per user, per year and exclude VAT. Hardware, software licences and out-of-scope project work are quoted separately.
Core capabilities
What we handle in practice
Specific expertise and implementation support—not a generic advisory checklist.
Responsive helpdesk
Clear triage, remote troubleshooting and escalation for everyday technology issues.
Local on-site support
Planned visits and on-site assistance in Peterborough when an issue cannot be solved remotely.
Microsoft cloud support
Help with Microsoft 365, Teams, SharePoint, email, identity and user access.
Security-minded service
Practical attention to patching, account protection, backups and business continuity.
Our approach
A clear path from need to outcome
Defined stages keep decisions visible and make progress easier to manage.
- 01
Understand
We review your team, systems, recurring issues and support expectations.
- 02
Stabilise
Urgent risks and persistent problems are prioritised first.
- 03
Support
Your users get a clear route to responsive remote and on-site help.
- 04
Improve
We identify sensible changes that reduce disruption over time.
Common questions
Useful answers before we start
Do you support businesses outside Peterborough?
Yes. We provide remote support across the UK and arrange on-site assistance according to the needs of each engagement.
Can you work with our existing suppliers?
Yes. We can coordinate with connectivity, software and hardware suppliers so issues have clear ownership.
Ready when you are
Let’s Make Your Business Work Smarter
Whether you need stronger systems, better financial oversight, bespoke software or specialist business immigration support, Novawize can help you move forward with confidence.