Growing SMEs
A dependable technology function without the overhead of building a full internal team.
IT Support & Consultancy
IT Support in Manchester
For businesses in Manchester. Keep your team productive with practical support from people who understand your users, systems and commercial priorities.
- UK-wide support
- Remote and on-site help
- Microsoft 365 expertise
Included in the service
What’s included
Responsive remote and on-site IT support for organisations in Manchester.
For a Manchester team working partly from home, device ownership and access control matter as much as fixing an individual fault. Prepare an inventory of laptops, Microsoft 365 users and applications, including contractors who still have access. We can scope remote support, onboarding and offboarding procedures, and account administration. Ask how urgent issues are escalated and who is responsible for recovery tests. Support hours, monitoring, replacement hardware and on-site attendance must be agreed in writing.
- User and device support
- Microsoft 365 administration
- Network and connectivity troubleshooting
- New starter and leaver support
- Supplier coordination
- IT documentation and recommendations
Before we speak
Tell us how many people need IT support, where they work and which systems are causing problems. For an on-site visit in Manchester, describe the affected equipment and any access restrictions. Knowing whether one user or the whole office is affected helps us scope the response.
Who we help
Is this right for you?
These are some of the situations this service covers. Your proposal will reflect the work and support you actually need.
In-house IT teams
Additional engineering capacity, infrastructure monitoring and planned holiday cover.
Multi-site organisations
One support route for users, devices and core systems across different locations.
Pricing
Straightforward IT support plans
Choose a defined support level and scale it with your team. We confirm the environment, service hours and SLA before contract.
For in-house IT
Nova Assist
Infrastructure support and cover for organisations with an internal IT lead.
£250
per user / year
- Server and core infrastructure support
- Proactive NOC monitoring
- Up to 25 days holiday cover
- Minimum 25 users
Most popularRecommended
Nova Essentials
A fully managed IT service for organisations without internal IT resource.
£500
per user / year
- End-user, device and software support
- Infrastructure and endpoint monitoring
- New-user device setup included
- Minimum 5 users
Projects included
Nova Infinity
Managed support plus ongoing project delivery for ambitious teams.
£800
per user / year
- Everything in Nova Essentials
- Unlimited projects within agreed scope
- Technology roadmap support
- Minimum 25 users
Prices are per user, per year and exclude VAT. Hardware, software licences and out-of-scope project work are quoted separately.
The detail
Where we focus
Responsive helpdesk
Clear triage, remote troubleshooting and escalation for everyday technology issues.
On-site support arrangements
On-site requirements, availability and any travel costs are agreed for your engagement when remote assistance is not sufficient.
Microsoft cloud support
Help with Microsoft 365, Teams, SharePoint, email, identity and user access.
Security-minded service
Practical attention to patching, account protection, backups and business continuity.
The process
How the work happens
- 01
Understand
We review your team, systems, recurring issues and support expectations.
- 02
Stabilise
Urgent risks and persistent problems are prioritised first.
- 03
Support
Your users get a clear route to responsive remote and on-site help.
- 04
Improve
We identify sensible changes that reduce disruption over time.
Before we startYour questions,
Your questions,
answered.
Do you support businesses across the UK?
Yes. We provide remote support across the UK and arrange on-site assistance according to the needs of each engagement.
Can you work with our existing suppliers?
Yes. We can coordinate with connectivity, software and hardware suppliers so issues have clear ownership.
Related services
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See how this service connects to sector priorities and practical buying decisions.
Let’s start with your priorities
What needs to work better?
Tell us about your business, the problem you’re working through and any dates that matter. We’ll discuss the scope and the next step with you.