Growing SMEs
A dependable technology function without the overhead of building a full internal team.
IT Support & Consultancy
IT Support in Chester
For businesses in Chester. Keep your team productive with practical support from people who understand your users, systems and commercial priorities.
- Peterborough-based support
- Remote and on-site help
- Microsoft 365 expertise
Included in the service
What’s included
Responsive remote IT support for organisations across the UK, with on-site assistance arranged around your needs.
Serving Chester
IT support for organisations in Chester. We scope user and device support, microsoft 365 administration, network and connectivity troubleshooting around your users and working arrangements. Tell us which sites need support and whether delivery can be remote so we can confirm the work, timing and fees.
Delivery and coverage
For your team in Chester, we begin with a remote scoping conversation to review users, systems and the work required. Any on-site work, access requirements, travel costs and dates must be agreed before booking.
Explore all services in Chester- User and device support
- Microsoft 365 administration
- Network and connectivity troubleshooting
- New starter and leaver support
- Supplier coordination
- IT documentation and recommendations
Before we speak
Tell us how many people need IT support, where they work and which systems are causing problems. For an on-site visit, share your location, the affected equipment and any access restrictions so we can confirm coverage. Knowing whether one user or the whole office is affected helps us scope the response.
Who we help
Is this right for you?
These are some of the situations this service covers. Your proposal will reflect the work and support you actually need.
In-house IT teams
Additional engineering capacity, infrastructure monitoring and planned holiday cover.
Multi-site organisations
One support route for users, devices and core systems across different locations.
Pricing
Straightforward IT support plans
Choose a defined support level and scale it with your team. We confirm the environment, service hours and SLA before contract.
For in-house IT
Nova Assist
Infrastructure support and cover for organisations with an internal IT lead.
£250
per user / year
- Server and core infrastructure support
- Proactive NOC monitoring
- Up to 25 days holiday cover
- Minimum 25 users
Most popularRecommended
Nova Essentials
A fully managed IT service for organisations without internal IT resource.
£500
per user / year
- End-user, device and software support
- Infrastructure and endpoint monitoring
- New-user device setup included
- Minimum 5 users
Projects included
Nova Infinity
Managed support plus ongoing project delivery for ambitious teams.
£800
per user / year
- Everything in Nova Essentials
- Unlimited projects within agreed scope
- Technology roadmap support
- Minimum 25 users
Prices are per user, per year and exclude VAT. Hardware, software licences and out-of-scope project work are quoted separately.
The detail
Where we focus
Responsive helpdesk
Clear triage, remote troubleshooting and escalation for everyday technology issues.
On-site support arrangements
Planned visits when an issue cannot be solved remotely, with coverage, availability and any travel costs agreed for your location.
Microsoft cloud support
Help with Microsoft 365, Teams, SharePoint, email, identity and user access.
Security-minded service
Practical attention to patching, account protection, backups and business continuity.
The process
How the work happens
- 01
Understand
We review your team, systems, recurring issues and support expectations.
- 02
Stabilise
Urgent risks and persistent problems are prioritised first.
- 03
Support
Your users get a clear route to responsive remote and on-site help.
- 04
Improve
We identify sensible changes that reduce disruption over time.
Before we startYour questions,
Your questions,
answered.
Do you support businesses across the UK?
Yes. We provide remote support across the UK and arrange on-site assistance according to the needs of each engagement.
Can you work with our existing suppliers?
Yes. We can coordinate with connectivity, software and hardware suppliers so issues have clear ownership.
Related services
Plan the next piece of work.
Explore by context
Guides and industry applications.
See how this service connects to sector priorities and practical buying decisions.
Let’s start with your priorities
What needs to work better?
Tell us about your business, the problem you’re working through and any dates that matter. We’ll discuss the scope and the next step with you.